Refund policy
Refund Policy
Last updated: September 13, 2026
1. 14-day right of withdrawal
If you are a consumer in the EU or EEA, you generally have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.
To exercise this right, contact us at:
You must notify us before the 14-day period expires. After notifying us, you generally have a further 14 days to send the item back.
The item may be inspected in the same way as it would be in a physical store. If it has been used or handled beyond what is necessary for inspection, a deduction may be made for any loss in value where permitted by law.
2. Return instructions
Please contact us before sending anything back.
Include your order number and the email address used for the purchase. We will provide the appropriate return instructions and return address, which may be handled through our fulfillment partner.
Do not send a return to an address found on the shipping label unless we specifically instruct you to do so.
3. Return shipping
For a change-of-mind return under the statutory right of withdrawal, the customer is responsible for return shipping unless otherwise required by law.
If the item is faulty, damaged, misprinted or incorrect, we will provide appropriate instructions and handle the return according to applicable consumer law.
4. Refunds
After a valid withdrawal, we will refund the product price and the cost of the least expensive standard delivery option originally offered, where required by law.
Refunds are issued to the original payment method.
We may wait to issue the refund until the returned item has been received or you provide proof that it has been sent back.
5. Damaged, faulty or incorrect items
If your order arrives damaged, faulty, misprinted or incorrect, contact us as soon as reasonably possible.
Include:
- Order number
- Description of the problem
- Clear photographs of the item and packaging
We may offer a replacement, repair or refund depending on the circumstances.
Your statutory rights are not limited by a 30-day reporting deadline.
6. Size and fit
Please review the size chart and product measurements before ordering. Our garments are designed to fit true to size.
We do not offer voluntary size exchanges or voluntary returns outside the statutory right of withdrawal.
This does not limit any mandatory consumer rights that apply to you.
7. Personalised products
The statutory right of withdrawal may not apply to products that have been genuinely personalised or made according to a customer’s specific instructions.
A standard made-to-order product is not automatically considered personalised.
8. Sale items and gift cards
Sale items and gift cards are not eligible for voluntary returns unless otherwise stated.
This does not limit statutory rights relating to faulty, damaged, incorrect or misdescribed products.
9. Contact
Questions about returns, refunds or exchanges can be sent to: