Shipping Policy

Last updated: September 13, 2026

1. Production

All products are made to order.

Production usually takes approximately 2–7 business days before the order is handed to a carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping rates

Shipping costs are calculated at checkout based on the destination, order weight and available delivery option.

The total shipping cost is shown before payment.

3. Estimated delivery times

Estimated total delivery times, including production, are:

• USA and Europe: 5–12 business days
• Canada and Australia: 7–15 business days
• Rest of the world: approximately 2–4 weeks

These are estimates rather than guaranteed delivery dates.

4. Carriers and tracking

Orders are shipped through carriers selected by our fulfillment partners.

When your order ships, you will receive an email containing tracking information where available.

5. Customs and import charges

Orders shipped outside the EU may be subject to customs duties, taxes or import charges.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delivery delays.

6. Changing your address

Contact us as soon as possible if you need to change your delivery address.

We cannot guarantee that an address can be changed after the order has entered production or been shipped.

7. Lost or damaged parcels

Contact us if your parcel is lost, significantly delayed or arrives damaged.

We will work with our fulfillment and delivery partners to investigate the issue and provide an appropriate solution.

8. Returns

For return and refund information, please see our Refund Policy.

9. Contact

Shipping questions can be sent to founder.sclare@gmail.com